Translate.Embed FAQs

For a full list of FAQs about all aspects of our service, visit our support area

• ›Do you use machine translation?

   

  No. myGengo translation is all done by humans. The one exception is that developers can access machine translation via the API as a free service, however this is explicitly described as such.
   
  We use computer-assisted-translation (CAT) tools to speed up translation and ensure consistency, but the translation is done by a real person.

• ›Do you have account managers who I can stay in close contact with for my projects?

  Yes. For larger customers, we can assign a dedicated point of contact at myGengo who can handle your needs. Speak to us to find out more.

• ›Can we white-label your service for our customers?

   

  There is no restriction upon API usage as long as you stick within the content guidelines of our Quality Policy, and you do not need to display the myGengo branding to use our API. 
   
  However we recommend that you contact us if you would like to white-label our service, as we have recommendations about UI implementations and support-handling that apply to white-labellers or resellers.

• ›What is the next step?

   

  If you just need a simple translation, use our Translate.Express order form to upload your document or text, and pay online via PayPal or credit card.
   
  If you’re a developer interested in using our API, check out our developer docs and Getting Started page to get an overview.
   
  If you are interested in our Translate.Embed or Translate.Extreme services, contact us to arrange a free demo.

• ›What is the difference between Extreme and Embed?

   

  Translate.Extreme is the service for high volume customers looking to leverage the myGengo API to create a direct connection and order large quantities of text without using a graphical user interface.
   
  Translate.Embed is for customers with a system such as a CMS or E-commerce platform, to embed a translation feature within the admin or control panel. This feature can order extremely high volumes of translation too.

• ›Can we use translation memory?

  Yes, we leverage translation memory to improve the efficiency and accuracy of translation, and can work with and modify existing files or create a new TMX file for your project. Talk to us about specific translation memory requirements.

• ›May we re-sell translation via Embed?

  Yes. Our only caveat is that you do not mis-represent the translation in contradiction with our Quality Policy, including not representing our Standard, Business or Ultra levels as medical, legal or other specialist translation services.

• ›What capacity can you support through Translate.Embed?

  Huge capacity. myGengo is great for dealing with thousands of users ordering hundreds of different translations at different times of day and on different topics – so your users can order anything, any time.

• ›How will my users know when their translation has been done?

  Our API (leveraged by Embed) instantly notifies your system when a translation is finished or new comments are added. You can trigger an email or other notification for your user that will alert them. This leaves notifications under your control, increasing privacy and flexibility.

• ›How long does it take, and how much does it cost to integrate?

   

  Depending on your system, there may already be a free plugin or library that makes integration simple and fast. Many clients find they can implement a basic integration within a few days of development time. Talk to us to assess what the requirements are, and we can also offer free developer assistance to make your implementation easy. 

• ›What are your payment methods and terms?

   

  For Translate.Express, String and API customers, you can pay via PayPal or credit card. Pay for your translation directly, or buy credits that you can use for multiple translations. For other services, we also accept wire transfer upon invoice for some customers.

• ›What languages do you support?

  Please view our Pricing and Languages page for the full list of translation languages that we support.